Camera SN Verification

Reads the camera serial numbers (SN) currently stored on the device for checking. This is a read-only operation and does not change any data on the device.

When to Use

• After replacing a camera module, check whether the camera SN stored on the device has been updated.
• After Camera Calibration (offline image) is complete, confirm the new SN has taken effect.
• Record the device's camera SNs for archiving before and after a repair.

Before You Start

• The device is powered on and fully booted, connected to the computer with a USB cable.
• The software has detected the device (see Connect a Device).
• Your account has Camera SN Verification access.

Steps

1. After the device is detected, click Camera SN Verification on the left.
2. Click Verify Serial Numbers and wait for the reading to finish.
3. Check each camera serial number against the results.

Reading the Results

• Each camera module shows one SN. Models with multiple cameras show multiple SNs, for example:
  • Mavic 3: 2 (main camera, telephoto)
  • Mavic 3 Pro / Mavic 4 Pro: 3
  • Matrice enterprise models: 4
• The number of SNs shown depends on the model; always follow what the device actually displays.

Notes

• This feature only reads data and does not modify anything. To change a camera SN, use the offline image feature Camera Calibration.

If Something Goes Wrong

• Device not detected: power-cycle the device and try again, or see Can't Detect the Device?.
• Reading fails: retry once; if it fails repeatedly, take a screenshot (including the device model and the message) and send it to 181806465@qq.com.

Supported Models

34 models in total. See the Supported Models matrix for the full list.