FAQ

The software cannot detect the aircraft

Check in order: the aircraft is powered on and has finished booting (Mini series must be connected to the computer within 10 seconds of powering on) → power-cycle the aircraft and reconnect the cable → try a USB cable that can transfer data → try another USB port → confirm the account permission set (an account with only Link Test enabled cannot detect the aircraft). See Connect a Device.

Shown "your account does not have xxx access"

That feature is not enabled for your account. If you have an activation code, click Activate Now in the notice to redeem it yourself; otherwise contact 181806465@qq.com to enable or renew it. See Account Permissions.

Why can't I use most features right after registering

A newly registered account starts on the Trial plan, which includes only a few read-only features. Redeem an activation code from support to activate access yourself — see Activate with an Activation Code.

"Frequency Pairing / ESC Repair / Obstacle Recovery" not in the left menu

These three features are only shown to accounts with access. If you can't see them, they aren't enabled — contact support to enable them, then sign in again.

Calibration keeps failing

Power-cycle the aircraft and try again first. Repeated failures are usually hardware problems (gimbal, cables, IMU, etc.) — finish the hardware repair before using the software to calibrate. The software cannot fix damaged hardware.

An image file was rejected

Camera Calibration, Vision Calibration, and TOF Depth Sensor Calibration refuse to generate output when the image does not meet the requirements and explain the reason. This is a protection mechanism — the software will not force out uncertain results. Check the image source, its integrity, and the SN you entered, then retry.

The support matrix says "Supported", but it doesn't work on my aircraft

The support matrix reflects the software's built-in capability; the same model may vary by firmware version and hardware batch, and not every combination can be verified on real hardware. First follow the "If Something Goes Wrong" section of the relevant feature page. If it still doesn't work, send the aircraft model, firmware version, and a screenshot of the problem to 181806465@qq.com — your feedback helps us verify and correct the supported range.

Update fails or the update prompt keeps appearing

Check your network connection, then restart the software and try again. If it still can't update, contact 181806465@qq.com.

Forgot password

Click Forgot password on the sign-in page and use the verification code sent to your registered email to reset it yourself. See Account, Sign-in & Entitlements.

Cannot sign in after switching computers

Each account is bound to one computer. To switch computers, contact support to unbind the old one, then sign in on the new computer.

How to Contact Support

Email 181806465@qq.com (WhatsApp: +8618627713849). It helps to include:

• Software version number (see About in the settings page)
• Aircraft model
• Screenshot of the problem screen
• What you did right before the problem occurred